Read review posted by Smiling Patient on Sept. 23, 2014, 10:49 a.m. for Dr. Joseph Cohen - Dentist

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Read review posted by Smiling Patient on Sept. 23, 2014, 10:49 a.m. for Dr. Joseph Cohen - Dentist

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Dr. Joseph Cohen DDS - Dentist

3.0 based on 15 reviews

out of 5 stars

Phoenix, AZ

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Review by Smiling Patient Stars: 2.5 on 2014-09-23 Link

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Dr Cohen has helped me greatly with my pain. It's his office staff (Cave Creek) that make me want to find another doctor. Unfortunately he is one of two doctors in the valley that deal with TMJ so it puts you in a bind. At the front when I was signing in they told me I had to pay cash instead of going thru my insurance. I refused to pay cash. Then after my appointment I was pulled into the manager's office and told that I owned them monies. I asked for the bill she was accusing me of not paying (took her forever to find it) which I informed her I had already paid. She insisted that I hadn't. The bill was only printed 18 days ago! It was printed on the 4th and mailed. I paid it on the 14th. I told her I would verify online with my bank when I got home. I called her right away and informed her they had already received their monies. She then stated that after I left the office she called her billing department and confirmed I had already paid. Maybe she should have checked before she accused me! This is the worst front office I have ever seen!

About Front Desk: They never smile. They're never nice and are very rude. The office manager IVY is just as rude and accused me after my visit that I owed them monies when I did not! Worst office staff (Cave Creek). Their Tempe office staff is much nicer.

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