About Front Desk: There was a delay, and sometimes even no filing of insurance forms. We had several occasions when we were turned over to collections, only to find that Dr. Webb's office had not even submitted the bills. Once we submitted the bills ourselves, the insurance company promptly paid. Karen was extremely unfriendly in later years and part of the reason we left Dr. Webb's care.

About Hygienist: Even though the hygienist performed fairly well, we can no longer use her because she's an employee of Dr. Webb. I actually regret that this affected our relationship with her. she was always professional and she also questioned Dr. Webb about the lack of sedation and numbing during painful procedures.

Hygiene time: 30

I know this doctor: 20 years