I changed to this dentist as he was closer to my home at the recommendation of my husband. I initially went in for cleaning. The office staff and hygenist were very pleasant and helpful. Dr. Hyden seemed very nice, too. But when I called on a Tuesday when one of my crowns fell off they could not get me in until the next Monday!!! I have moved around a lot and had many dentists. This is the first one that hasn't gotten me in right away when a crown came off. This is the true test of customer service. I will not go back.