Negatives: Dentist performs cleaning--not a hygenist. The cleanings were so painful that both of my childeren were unable to eat for hours b/c their gums were "dug" into by the dentist. Kids are not terrified about cleaningsOffice staff is very unprofessional ! They can't seem to get the appointment times straight. I was told on one occasion my appt. was for 1:00 and when I called at 9:00 a.m. to confirm was told it had been changed to 9:30! I was told that "someone" tried to contact me to inform me about the change. I told the office staff that was not true b/c both of my contact number have caller id and no one from their office called me. I was rescheduled for another date at 8:00 a.m. and when I arrived at 8:00 was told the appt. was for 8:30. The office staff can't get ANYTHING right. COST: My child was told that she needed fillings--unfortunately not the first time she needed fillings; but when I got the estimate this office "added" an additional $32.00 per tooth for the pain medication that is injected prior to filling a tooth. Of course this was not somthing "covered" by ins.