Dr. Taylor was a good dentist. My problem was with the billing office staff. I went in with a chipped tooth which I was give a crown. That area is still very sensitive. Afterwards It was suggested that I needed a deep gum cleaning, They verified with my insurance that it would be covered. They told me the Insurance would pay 395.00 and I was responsible for the balance. I paid the balance, had the work done and thought we were done. One month later I get a bill for 395.00. When I called to verify I was told the Insurance denied the claim. I checked with the Insurance company and they said it was because I had the procedure done 18 months ago. They only cover it every 24 months. Apparently the office staff did not verify that information thus leaving me with a 395.00 bill that I had not intended on nor am in a position to pay. Neither party will accept that this was their error. I called Dr. Taylors office to express how upset I was. They advised they only verify the benefits, not the history. They agreed to make payment arrangements with me. I will pay them but I have no intention on going back for future visits. I was very dissappointed and am in the process of looking for another dentist. I would not recommend them.
About Hygienist: My dental assistant was great. She made me feel very comfortable and had a great personality. She was very gentle and did a great job.
out of 5 stars
