Read review posted by Smiling Patient on Jan. 29, 2013, 9:34 a.m. for Dr. Wayne Brueggen - Dentist

Home TX Houston

Read review posted by Smiling Patient on Jan. 29, 2013, 9:34 a.m. for Dr. Wayne Brueggen - Dentist

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Dr. Wayne Brueggen DDS - Dentist

5.0 based on 5 reviews

out of 5 stars

Houston, TX

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Review by Smiling Patient Stars: 4.0 on 2013-01-29 Link

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This is a very nice facility with a professional staff. However, there is a major problem with billing copayment with insurance. The last two times I have needed any dental work done other than a cleaning they have overcharged me. I discovered this after my daughter had a cavity filled at her pediatric dentis and it cost $5, while my husbands cavity cost almost $200 for the same exact thing. When I questioned the cost after realizing the overcharge I was told they use additional procedures not covered by insurance companies. So bc of how long it had been I let it go. However, when they said I needed my gums treated they again charged $180 over my insurance copay. This time I verified with my insurance and went in with my code book and was reimbursed the difference. They apologized and was told they had just hired a new manager to correct the problem with billing. I decided to give them another opportunity since they said they were trying to fix this billing problem. I went in yesterday for a cleaning and was told 2 fillings had to be replaced. The quote for the fillings was again being over charged $215 above copay. I feel they are taking advantage of people who don't verify their copay with insurance company. I

About Front Desk: 2 stars They are very professional, but overcharge for services.

About Hygienist: 2 stars. She was very rough. This is the first time I have experienced this, all the other times they have been great.

I know this doctor: 2 1/2 years