I have had two crowns put in by Dr. Gordon on two separate occasions. In both cases (an upper and a lower) the process was as comfortable as getting crowns can be. The shots were easy to take and the upper crown shots were completely painless. Dr. Gordon's attention to detail gave me confidence that the procedure was being done with high competence, and I have had no problems with my permanent crown (my temporary crowns did not come loose, either).
I would like to see some diversion - either music or video - for patients at the office.
Dr. Gordon may be a little more expensive than other dentists in the area, but I feel that it is not out of line with his experience and the results.
I enjoyed the office staff, they were pleasant to me and called up with reminders. They also were up-to-speed on my situation, reminding me that I needed to premedicate.