Poor Hygienist 0 stars. Front desk & Billing 4 stars. Insurance help 4 stars. Doctor's Chair-side manners 4. There are two Dr. Edwards in the Katy area. This is Dr. Gordon Edwards. In August of 2007, my first (and last) trip to Dr. Edwards' seemed competent, pleasant, and efficient. He x-rayed, examined, and counseled me in a regular check-up. But his judgment in choice of a hygienist, however, was terrible. The hygienist was so timid and poor, that she would hardly touch each tooth (which felt the same after the cleaning) and also didn't suction out irritating debris from my throat during the procedure. I lost two nights sleep with the consequent sore throat and cough and still had palpable plaque on my teeth. I purchased dental tools from Wal-mart to clean my own teeth. I don't feel comfortable continuing with a dentist who doesn't have the foresight to choose and monitor a competent hygienist. When I mentioned this to the billing assistant, she merely said, "Oh, yes, several have mentioned that." But of course, I was stuck with my poor result since no action had been previously taken to correct something of which they were aware. -- N. of Nottingham Country
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