I am reviewing Dr. Roytman even though technically I was not allowed to see him. I had scheduled an appt. with him for the first time (had my insurance changed over to him, etc.). His office at 2494 Mission confirmed my appt. at 12:45 p.m. Upon arrival, I was notified that Dr. Roytman wasn't supposed to be in that day (even though I'd scheduled an appt. with him) and I would be seeing Dr. Ochev. As long as he's good. I then waited for an hour before I was shown to a dental chair and then another half hour before Dr. Ochev saw me. I calmly expressed my grievance over the wait time and was told that the lunch hour is at 1 p.m. (Then why schedule an appt. at 12:45?) Dr. Ochev was cordial but didn't really seem too concerned about my grievance and nodded his head and that was it. Thanks for listening. The cleaning I had was very perfunctory and took 20 minutes (soup to nuts) even though I hadn't been to a dentist in two years. I have been to good dentists before and in my opinion this experience was not up to the care and respect I expect in a dental appt. Dr. Roytman should perhaps have more of a hand in how these matters are played out considering my appt. and insurance is with him and not Dr. Ochev. I am looking for a new dentist.
out of 5 stars
