I went to Dr Goad with the intention of getting one thing fixed, i was told that i needed another and was also billed a higher amount than my copay. i contacted the insurance company for some explanation they said that i was supposed to be refunded the additional money that i had overpaid. *keep in mind* what i was asked to pay was a "Copay," I did pay my co-pay but they bundled this other fee in there for something they used and disclosed it as my copay. This is highly unethical and it constitutes as fraud. I contacted the office back and they asked me to do a third appointment to follow up on a cleaning and that they would be maxing out my insurance so i would have to wait another year until i could get back to Mr Goad to fix the original reason i headed to the dentist at the first place. When asking about why i was told what i paid above my co pay the woman i spoke with well we just say that. She assured me she'd refile with the insurance company and get it fixed or refund me. Weeks went by i called back the woman was very rude no refund and still have the same problem which caused me to go there in the first place.
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