Read review posted by Smiling Patient on Feb. 28, 2013, 9:11 a.m. for Dr. Steven Iceland - Dentist

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Read review posted by Smiling Patient on Feb. 28, 2013, 9:11 a.m. for Dr. Steven Iceland - Dentist

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Dr. Steven Iceland DDS - Dentist

4.0 based on 6 reviews

out of 5 stars

Agoura Hills, CA

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Review by Smiling Patient Stars: 1.0 on 2013-02-28 Link

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Dr. Iceland never worked on my teeth...however, he has done cleanings for my husband. The problem I have with him are his ethics, and they way he deals with his patients. I recommend every person out there review their bills. The person doing the billing for him has no idea what they are doing. I have confirmed this with my insurance company. We are being double billed. I witnessed it when it happened to another patient in the office and then it happened to me. If you have no insurance, you are told one price for treatment, and if he does not like you, the price changes when you are billed....very ethical? NO. I would NOT recommend this dentist to anyone unless you plan on kissing up to him everytime you walk in the office so he does not change his mind on your fees! He has lived and worked in this community for over 30 years I believe. He even ran for an official position, AND LOST. That should tell you something right there....not very liked is my guess. My Daughter was told one price for her fillings, after she told them she has no insurance....they bill insurance anyway, and then up the price by $150 when she lets them know she is no longer going to be using them. Ethical? Review your bills carefully!

About Front Desk: Liz, his front staff, could not be more rude each and every time I have dealt with her. Can you believe that Dr. Iceland said right to me, "she does not like you." Ever meet a "PROFESSIONAL" telling you that?? I believe she does the biling and is clueless what she is doing...and he defends it...Then there is Melissa, not as rough, but decided to chime in when I was having a discussion with the dentist, clearly not her place. Does he need his front part time help to come to his rescue. I would think at his age, he can take care of himself. Apparently, I am wrong, I would love to know how much they would stand by him once he fires them... Let's assume NOT AT ALL!!!! The personal manner with Liz and Melissa are horrible. They are unprofessional, rude and extremely unhelpful in every way. Melissa has no idea with any payments since she is only there one day per week, and Liz is doing the billing and still has no idea. They represent Dr. Iceland perfectly, Rude, Unprofessional, and Clueless. I have personally witnessed Liz bad mouthing a patient once the patient left. It was regarding how much patient owed and when she had to pay by. Liz went into a tirade over this. Is this my business? Do I need to know about that? Does the word HIPPA have any meaning in that office? I guess it does not apply to them. Just beware of all this before you plan to visit this dental office. You can be the next topic of conversation! They are missing the top sheet of records on my husband. Another proven fact of disorganization of front staff. How can part of the patient records be missing? And how was that not dealt with earlier?

About Hygienist: I have never and would never go to the hygienist Sherri who he has working there. She once diagnosed my husband of suffering a heart attack at an early age since he has bad gums. Did she go to med school and not tell anyone!!??? We brought this to the Dr Iceland's attention, but like everything else, he just shrugs it off...Make no mistake, his priority is his staff, not his patients....Maybe they can be his ONLY patients!

I know this doctor: Too Many Years