Review by
katiehawesome
Stars:
2.5
on
2013-02-25
Link
Facilities:
Service:
Painless:
Results:
Cost:
Let me first begin by saying that I LOVE this dentist - I have very sensitive teeth and the technicians there are so careful not to cause me too much pain which I very much appreciate. I docked them some stars because of their cancellation policy. On their website, it states that if an appointment is cancelled with less than 24 hours notice, a fee of $75 MAY be applied. Got it, no problems there. Unfortunately for me, I wake up the morning of my appointment (a Monday) with an incredible migraine. Rather than drag myself to the dentist when I was already in some major pain, I gave them a call as soon as they opened to try and reschedule for later in the week. I was told under no uncertain terms that I would be charged this fee - irregardless of the fact a migraine doesn't come with 24 hours notice AND the fact that they were closed the 48 hours prior to my appointment...making the 24 hours notice thing a little difficult. I'm just not sure the common sense was there. I tried to get myself out of bed to get to the appointment and failed miserably. Will still get charged.
About Front Desk: wish they showed better judgement in charging me a cancellation fee in light of the circumstances.
out of 
