The office staff is friendly. There is an emphasis on preventive education, as well fixing existing problems. The procedures are well described in advance of treatment and the work is thorough. Billing is done, usually after insurance claims are settled. The price is explained before service is rendered. Pain is minimal. The staff is well versed in insurance issues. Dr. Laurant himself is friendly and knowledgable. I have had fillings, crowns and root canals with few problems.