He thought he could fix my tooth, and when he discovered that he could not perform the root canal (after I was in the chair and the tooth was open!) he sent me on my way. he did not give me any anti-biotics, which two subsequent dentists said was a huge mistake. I ended-up in horrible pain that night that caused me to cry and go to an emergency dental visit. When I asked Dr. Files to get me into an endo-dontist to fix the tooth, he refused. He said I could call. The other dentist I had to visit said Dr. Files should have called.
After all this, he submitted the forms to insurance with an incomplete description, so insurance would not pay. The insurance company told me that if Dr. Files simply added an explanation of what he did, they would pay him. dor Files refused to re-submit the claim, and instead sent it to a collections agecny. I had to send it to insurance myself and they are working on it now. Dr. Files has been an absolute nightmare!!! I would never go to him. I am so upset that any of this every happened.
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