Dr Kenner has done my dental work for over 25 years, since he first started his practice. I have always liked and trusted him. He's done root canals, crowns, fillings and caps...all with good results. He is a perfectionist about his work. There is little turn over of staff in his office. I can't compare his office to others because I haven't been to others. I've been fortunate to have good dental insurance so am unable to comment on how his prices compare to others. I've never been to a 5-star hotel so don't know what that kind of customer service is like. Dr. Kenner's office is a dental office. His staff does dental office stuff. What else should they be doing? I used to worry that he'd retire and I'd have to find a new dentist. That would make me sad. However, his son has recently joined his practice, so there will be a Dr. Kenner to go to for some time to come. That pleases me. I really like Dr. Kenner.