Dr. Altman's office excels at unprofessionalism, poor customer service, lecturing, and condescension. I had a broken tooth than needed a root canal, so I called Dr. Altman. When I arrived for my 8am appointment, the receptionist said to me, "Oh hi, you actually showed up." I'm not sure what she meant by that, but I responded, "You thought I wouldn't?" There was no reply. A dental hygienist or assistant took an x-ray without exchanging much conversation. After that, Dr. Altman rushed in. He barely greeted me. He introduced himself as "Dr. Altman," briefly shook my hand, and before I could finish "Hi, I'm David. Nice to meet you," he rushed into a lecture about how I could have "avoided all this by coming in 6 months earlier, but you had to wait until it needed a root canal." Dr. Altman, my tooth broke only three months ago - a fact you could have learned if you took the time to talk to me. Also, I have no insurance and couldn't afford to come in right away. He rushed out and left the assistant to schedule an appointment for me - at 7am on a Tuesday. I later cancelled that appointment and received a very condescending lecture from the receptionist about cancelling. Dr. Altman's office was unfriendly at best. I will not return.
About Front Desk: I was left with a bad feeling about Dr. Altman, so I called at 8:30am on Monday to cancel. The receptionist lectured me about how "in the professional world I need to give more notice." and that she'd charge me a fee for not giving 24 hrs notice. "22.5 hrs isn't enough for you?" I said. "You should have called before 7," she said. I replied, "The office hours posted on your website state that you don't open until 8am on Mondays and you're closed on Sundays!" She said that just this once she'd waive the fee, and I assured her it will never happen again because I will never visit their office again.
Front desk:
I know this doctor: I feel like I never even met him.
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