Read review posted by Smiling Patient on May 30, 2014, 4:41 p.m. for Dr. Katheryn Poole - Dentist

Dr. Katheryn Poole DDS - Dentist

1.0 based on 1 reviews

Rating out of 5 stars

Big Bear Lake, CA

Map & Address
Review by Stars: 1.0 on Link
The office staff is terrible! The negative reviews are toward the office staff not the actual Dr at which I could never get an appointment with. It will take a week just to get a hold of someone to make an appointment. I called on a Monday, spoke to someone who stated that someone would have to call me back the next day (Tuesday). She took my name and number but no one ever called. I called repeatedly for a week. No one answers the phone. I have left 3 voice message and still no returned call. The first person I spoke with on Monday stated they do accept Denti-Cal at which the Denti-Cal website states they do accept Denti-Cal. After a week of trying to get a hold of someone, the lady I spoke with told me they DO NOT accept Denti-Cal. Extremely unprofessional office staff. They give conflicting information and never return calls or answer the phones. Do not waste your time trying to make an appointment here. It'll take a week plus. Good thing I wasn't needing emergency services.

About Front Desk: The office staff is terrible! The negative reviews are toward the office staff not the actual Dr at which I could never get an appointment with. It will take a week just to get a hold of someone to make an appointment. I called on a Monday, spoke to someone who stated that someone would have to call me back the next day (Tuesday). She took my name and number but no one ever called. I called repeatedly for a week. No one answers the phone. I have left 3 voice message and still no returned call. The first person I spoke with on Monday stated they do accept Denti-Cal at which the Denti-Cal website states they do accept Denti-Cal. After a week of trying to get a hold of someone, the lady I spoke with told me they DO NOT accept Denti-Cal. Extremely unprofessional office staff. They give conflicting information and never return calls or answer the phones. Do not waste your time trying to make an appointment here. It'll take a week plus. Good thing I wasn't needing emergency services. If there was a 0 star rating they would get it!

Front desk:

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