I visited his office Dec. 2009 with a loose anterior crown. Well, I have an HMO plan with PacifiCare. As soon as he learned I have a HMO plan, he was turned off because I would not be able to meet his standard price in repairing the loose crown. I have an old dentist who already retired, she usually take it out, resurface and refit it again with dental cement or glue. In the case of Dr. Lou, he recommend that I glue it myself. I was so disappointed with this young doctor and left his office.
I filed a grievance to California Dept of Managed Care and got a reply that his dental practices and customer relationship were investigated.
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