Patiants that complain about having to wait past appt.time are selfish and wrong. Dr.Morris is not only a top notch surgeon, he is also a compassionate man dedicated to patient care. People do not wake up & say "I think I will visit an oral surgeon today without an appt. They have suffered unexpected trauma and referred to Dr Morris for emergency care. If you are in pain Dr Morris will see you. The people complaining probably caused other appointments to wait. Perhaps they could see some other doctor that only sees you by appt. However if they have an emergency,too bad,make an appt. I have been a patient for ten years and truthfully can say he is the best. His patients don't have to worry about being overcharged. He keeps your costs in mind. He is absolutely the best,and if I have to wait once in a while I will happily do so. I am 65 and don't have time for second best!
About Front Desk: They are very pleasant and professional while being warm.