Dr. Mark Degen DDS Red Rock Oral & Maxillofacial - Oral Surgeon
3.5 based on 4 reviews
out of 5 starsAbout Front Desk: 30-min. wait to fill out paperwork (no one else in office) Another patient walked in & asked why they didn't pick up phone? 1-1/2 hour wait before taken to room (hungry & in pain) Delay while doctor tried to talk us into 2 procedures (more $$) More waiting...No one checks on us (they probably think we're still there...) No one called to find out why we left or if we were OK Inappropriate & unprofessional staff comments Staff argumentative, rude & disrespectful This was an intolerable situation and am glad I walked out. This doctor either doesn't have confidence in his skill or is just trying to make the most money he can. Five HIPPA violations (that we blatantly caught) They want to charge $50 in-advance before you even schedule because "so many patients don't come back or call to cancel." Well, if they call-no one picks up the phone And paying that much in advance for an appt. is not standard in this community. Dingy. Patient Rights & HIPPA not respected.
Front desk:
I know this doctor: 4-years