Read review posted by Smiling Patient on July 16, 2014, 10:42 a.m. for Dr. William Francis - Oral Surgeon

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Read review posted by Smiling Patient on July 16, 2014, 10:42 a.m. for Dr. William Francis - Oral Surgeon

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Dr. William Francis DDS - Oral Surgeon

3.5 based on 10 reviews

out of 5 stars

Westlake, OH

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Review by Smiling Patient Stars: 2.0 on 2014-07-16 Link

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My first impression was the office seemed dark and gloomy and the front desk staff wasn't very friendly. The surgical assistant was very unprofessional and had the personality of a door knob. She was chewing gum while explaining the procedure that Dr. Francis was going to preform. I asked for Nitrous because I was very very anixous. She stated that Nitrous only works on children not adults. I told her that I have had Nitrous in the past, and it helps calm my nerves. She was annoyed that I insisted on having the Nitrous. Dr. Francis enter the opertory and wasn't convinced that the tooth that needed removed was the correct one. even with the picture from the endodontist showing a crack at the gumline. After further testing he then began the numbing process. His injections were very uncomfortable and he never once tried to set my mind at ease. Procedure preformed and I was on my way. The following day I was in alot of pain, contacted the office and all that Dr. Frances said was what do you want me to do about it? Still in pain 4 days later, I returned and now have dry socket. The packing was placed w/o having the infected area numbed, and again the assistant and Dr. was very rude. I would not recommend this office to anyone.

About Front Desk: Front desk was not personable, the surgical assistant needs an attitude adjustment along with taking some classes on verbal skills. This office has no compassion what so ever for their patients. I would not recommend this office to anyone.