I had a fibroma on my lip that Dr. Schiff removed. He was very nice and gentle and I think he did a good job. He explained everything in detail. However, before I went into the office, I tried to find out whether or not my insurance would cover the service, but the office staff wouldn't help me out with the billing code, telling me that the Dr. had to see me first. After the Dr. checked my lip, I reminded them that I still needed to verify whether or not my insurance would cover it, and they told me that I should have checked that out before seeing the doctor. So they all walked out in a huff because " I " had delayed them. So frustrating. Par for the course these days. Nobody in "customer service" helps customers anymore. It's always a fight. Good doctor though. I'd go see him again. My insurance covered it, so I only had to pay my $10 copay.
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