Dr. Woolaver's office engaged in very unprincipled business practices in our case. They made promises to me about billings and costs, and we scheduled an appointment based on these representations. Then, when my daughter went in for treatment which she had been looking forward to, they changed their representations and reneged on the promises, which had significant financial complications. We ended up not getting the treatment and not doing business with Dr. Woolaver's office. Had they been principled about the situation and contacted us in advance, instead of springing the issues on us on the day of the appointment, I would not have a negative view of the office.