Connect with Dr. James Franco DDS Alamo Maxillofacial Surgical Oral Surgeon in San Antonio, TX

Dr. James Franco DDS Alamo Maxillofacial Surgical - Oral Surgeon

4.0 based on 4 reviews

1 Rating out of 5 stars

(210) 614-3915

San Antonio, TX

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Dr. James Franco Rating 4.0 stars based on 4 reviews $$$
Modest Facilities
Efficient Service
Mild Stress
Good Results
Expensive Cost
Read Reviews for Dr. James Franco
Review 1 by Stars: 1.0 on Link
The physicians in this office certainly need to step from behind the scenes to determine and observe the type of customers service that is provider to clients, instead of sitting back with the notion of receiving funds for payment. no one should be allowed to talk to or treat people in this manner in a work place environment, in any other office it would be grounds for termination..apparently this is the exception the rule in this office.

About Front Desk: Staff was uneducated and rude! the staff was confrontational from beginning to end, regarding payment options. Initially informed partial payment due at initial service by check, then informed will bill credit card for remaining balance if payment not made on due date for following month.. The staff member then contacted the administrator regarding payment. The administrator was over the top when it come to being rude, confrontational and unprofessional, refusing to listen regarding situation at hand, and had the audacity to become belligerently argumentative in an office full of clients, putting her finger in my face and then tearing the paperwork up in my face in a hostile manner, noting that she could piece it back together if an agreement could be made...what ever happened to customer service, the physicians in this office are apparently all about a dollar bill and not patient care. my payment and torn piece of paperwork was issued to me, and I happily departed... There are many other physicians in San Antonio that would happily accept customers and treat as they should be treated.

Front desk:

I know this doctor: 2 months

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Review 2 by Stars: 5.0 on Link
Wondersful, caring ,skillful dentist. Pleasant man. I have passed his name on to everyone I know.

I know this doctor: 2 years

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Review 3 by Stars: 5.0 on Link
I received excellent care from Dr. Franco and his staff. He did a difficult extraction and then the implant procedure. I had minimal pain and no problems. Dr. Franco is very personable and caring and the personnel are excellent.
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Review 4 by Stars: 5.0 on Link
Dr. Franco is a wonderful surgeon and a very pleasant man. He is skillful and very very caring. I had reconstructive jaw surgery and he did a magnificent job. His staff is warm, friendly and helpful.
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