Read review posted by Lynn on March 7, 2013, 6:01 p.m. for Dr. James Franco - Oral Surgeon

Dr. James Franco DDS Alamo Maxillofacial Surgical - Oral Surgeon

4.0 based on 4 reviews

Rating out of 5 stars

San Antonio, TX

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Review by Stars: 1.0 on Link
The physicians in this office certainly need to step from behind the scenes to determine and observe the type of customers service that is provider to clients, instead of sitting back with the notion of receiving funds for payment. no one should be allowed to talk to or treat people in this manner in a work place environment, in any other office it would be grounds for termination..apparently this is the exception the rule in this office.

About Front Desk: Staff was uneducated and rude! the staff was confrontational from beginning to end, regarding payment options. Initially informed partial payment due at initial service by check, then informed will bill credit card for remaining balance if payment not made on due date for following month.. The staff member then contacted the administrator regarding payment. The administrator was over the top when it come to being rude, confrontational and unprofessional, refusing to listen regarding situation at hand, and had the audacity to become belligerently argumentative in an office full of clients, putting her finger in my face and then tearing the paperwork up in my face in a hostile manner, noting that she could piece it back together if an agreement could be made...what ever happened to customer service, the physicians in this office are apparently all about a dollar bill and not patient care. my payment and torn piece of paperwork was issued to me, and I happily departed... There are many other physicians in San Antonio that would happily accept customers and treat as they should be treated.

Front desk:

I know this doctor: 2 months

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