I have had lots of problems with my orthodontics through this office. I saw the doctor for invisalign trays, hoping to be done with treatment in 6 months from my initial visit. Dr.'s assistant told me the trays would take 4 weeks to arrive, but I didn't get them for 10 weeks. They were unwilling to do anything for my inconvenience, as expected. I wasn't told they would be gluing tooth-colored bumps on my teeth to hold the trays until the day I received my trays. I was told by the dentist that I could have them shaved down or removed if I really did not like them. When they put the glue on, I really did not like it, but it felt like I was being inconvenient to have some of the bumps shaved down. I feel like it is way too much money, the treatment visits are way too long, and I'm not getting the customer service I expect from services in this price range.
out of 5 stars
