Review by
Frustrated
Stars:
2.0
on
2005-05-20
Link
Facilities:
Service:
Painless:
Results:
Cost:
I have not had good experiences with this dentist office. The dental work and recommendations are fine. However, the customer service, billing, and insurance knowledge of the office staff leave a lot to be desired when searching for good dental care. Our family has been to this office three times. The first time was ok. The second time, they performed services beyond what my dental insurance allows without my authorizaion then billed me for the amount not covered under insurance. In addition to this, they also charged for the wrong services when they billed the insurance company, causing a portion of the claim to be denied. They billed my daughter as a new patient (a higher cost) although she had been seen there before. The last (and final) time, I have been charged AGAIN for an amount not covered by insurance due to ANOTHER error in their billing. I still have to sort out the details and find out why my daughter's bill is higher than my son's when they were both seen for the exact same service on the same day. I feel it is the responsibility of the medical staff to know the benefits covered on insurance and how to bill the insurance company. I am finding a new dentist for my family asap!
out of 5 stars
