Moller is terrible -- choose another dentist! When I went to the desk to pay for a crown, they charged me $500 more than what my insurance company quoted me on the phone. I tried to contest the charge but the office staff was SO rude that I decided to pay it just to get out. I called my insurance company right away and was told again how much I SHOULD HAVE been charged. Eventually, it was figured out that Moller's staff called an insurance company they BELIEVED had merged with my insurance company (the two companies never merged) and found dental insurance through my health plan that I didn't even know I had and CERTAINLY DID NOT AUTHORIZE THEM TO BILL (not knowing anything about this insurance, I didn't write it on my new patient paperwork -- the staff simply called this 'merger' company to confirm my benefits and rates instead of calling the number PRINTED ON MY INSURANCE CARD that they photocopied during my first visit)! I showed them my insurance card again, had my insurance company fax my benefit information, and told the staff that the number they were calling was not the number printed on my insurance card -- but they just argued with me and made me feel like an idiot. When my insurance company finally got the staff to realize that they made a mistake, I didn't get an apology and even worse, Moller REFUSED to refund the money I was overcharged (he also refused to talk to me on the phone). It took me nine months to get my refund -- and get this, my insurance company had to issue me the refund directly because Moller continued to refuse to issue the refund even after receiving full payment from my insurance company. Everything about this was unprofessional and unethical. Stay away!
out of 5 stars
