Dr. Tracy Chan has been my Dentist for the past 5 yrs. and I have complete trust and faith in her. She is very gentle with me and very good with cosmetic stuff too. She has always done a great job. Her office staff is very knowledgeable and friendly. Wendy and Pat have been very accomodating and friendly with me. The office is located in Cow Hollow and on Union st. and is very convenient for me. The office is clean and well maintained. Dr. Chan always takes time to explain all the procedures to me and makes me feel at ease. She does not rush me to make decisions and I always have the option to think over any procedure or to refuse any procedure. There is no pressure and I do not feel rushed.
In terms of payment, I think her office takes most insurance plans and the office has helped me understand the billing procedures. With insurance companies there can be alot of confusion and I have learned alot from Wendy and Pat. Now I know that the insurance companies are not only trying to cut costs with my benefits, but they are not paying dentists what they deserve either! Dr. Tracy Chan's office staff does all the billing to the insurance company for me, even though I understand that it is the patients responsibility.
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