Dr. Townsend was referred by a friend of a friend so needless to say, I was quite nervous about having him extract my daughter's wisdom teeth. However, all my anxieties were laid to rest the minute we entered his office. His staff was professional, friendly, and immediately put me and my daughter at ease. I found Dr. Townsend to be personable; and he explained what would happen and how long it would take. During the procedure, he constantly talked to my daughter, telling her it would be OK and not to worry as his assistant held her hand!