Everyone in the office is very friendly and knowledgeable. The facilities are a little run-down and out-dated, but still do the trick. I was a little annoyed when they did some adjustments without telling me the extra cost beforehand and then expected payment right away. My temporary flipper was a different shade and made me very self-conscious; the permanant porcelain crown, however, was just right in the end. I appreciated the meticulous care and effort they put into my difficult case.