After 3 cleanings (each 6 months apart) for which my insurance was billed for an "oral exam" each, I never even met Dr. Valles. I originally went out of concern for a black spot I could see on my tooth that felt sticky, but I was assured by the hygienist that I didn't need to fill it yet based on her assessment of the xray. No offense to hygienists, but I would have liked the dentist's opinion too. Eventually it started to hurt and I went to another dentist who filled it right away!
My other main concern was the staff who billed my insurance company. After EVERY visit I received a bill by mail that didn't match my calculations from the paperwork sent to me by my insurance provider. Each time I had to call Dr. Valles' office and explain the math to "Alma" and ask for her explanation of the charges. Every single time Alma, who I assume is Dr. Valles' insurance billing expert, met my request with hostility but eventually realized my account was paid in full afterall. I cannot stress how incompetent I found this woman. I have no problems paying the bill if I can understand the charges, but I did not appreciate having to call and explain the charges LINE-BY-LINE after EVERY SINGLE VISIT in order to make sure it was right.
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