I booked an appointment for a cleaning-I arrived 15 minutes for my appointment and then I had to sit in the waiting room another 30 minutes. Before I am even seen they want to collect $131 from me without showing me an itemized statement. They proceed to tell me my insurance doesn't cover X-rays and my insurance is terrible-which Dr. Rock is an in-network participant. They took X-rays and exam my teeth. No cleaning happens- what did I just pay for. I call my insurance immediately guess what they do cover X-rays only bitewing- they took a panaramic. Today I get my statement from the insurance Humana they billed my insurance $203. Humana paid them $48 and $32 was over R&C. Humana says I paid $123 for the X-ray only so why did I pay $131 and why was I told my plan doesn't cover X-rays when my insurance says they cover bitewing X-rays. I will never seen the money I overpaid and I will never return. Bait and switch.
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