After 4 years of expensive but good servie, Dr. Grossman's office left me with a very bad taste in my mouth, excuse the pun. I was late to an appointment and called ahead to see if I could still be fit in, which they said would be fine. Once I arrived, they explained they had let the next person go ahead of me. This was perfectly acceptible, I was the one who was late. I went in a had X-Rays taken. After that I sat for 30 minutes with a napkin around my neck in the cleaning chair waiting for Dr. Grossman. The receptionist came in and informed me that we were going to have to reschedule. I was quite disappointed and couldn't afford another 2 hour lunch break. On more than two occasions, I waited in excess of 30 minutes for my appointment. I found it odd that the one time I was late, I was not only rescheduled, but waited in the cleaning chair and paid for Xrays before being told I would have to reschedule. Next available appointment was a month and a half out.
Dr. Grossman does good dental work, however, customer service was poor enough on one occasion that I found a new dentist.
out of 
