Read review posted by Smiling Patient on Jan. 26, 2017, 3:40 p.m. for Dr. Janet Mason - Dentist

Home TX Dallas

Read review posted by Smiling Patient on Jan. 26, 2017, 3:40 p.m. for Dr. Janet Mason - Dentist

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Dr. Janet Mason DDS - Dentist

4.0 based on 13 reviews

out of 5 stars

Richardson, TX

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Review by Smiling Patient Stars: 2.0 on 2017-01-26 Link

Facilities:

Service:

Painless:

Results:

Cost:

Very bad service. Told me I needed multiple crowns and took four months after procedure started. I was still in pain after multiple visits. Went elsewhere after four months and issues were fixed in two visits over one week. Then, they billed and billed for payment of services that caused the problems. They over bill and recommend unnecessary procedures. Billing staff is absolutely awful. Took over a year to contact insurance company about a procedure they said I needed. When I verbalized frustration about that, Dr. Mason praised her staff for "hanging in there." Meanwhile I was left waiting. I would never recommend them!

About Front Desk: Overly friendly and inadequate.

About Hygienist: Overly friendly and unknowledgable. Missed evidence of symptoms they kept asking me about, scolded me when cold water caused pain, and sprayed water all over repeatedly.

Hygiene time: 60

I know this doctor: 3 years