Read review posted by Cass on May 12, 2016, 10:40 a.m. for Dr. Daniel Gesek - Oral Surgeon

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Read review posted by Cass on May 12, 2016, 10:40 a.m. for Dr. Daniel Gesek - Oral Surgeon

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Dr. Daniel Gesek DDS Imray & Gesek - Oral Surgeon

3.5 based on 30 reviews

out of 5 stars

Jacksonville, FL

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Review by Cass Stars: 1.0 on 2016-05-12 Link

Facilities:

Service:

Painless:

Results:

Cost:

Office staff was very unprofessional. Received the run around for about a month until I could schedule an appointment for my son. I called just about daily to see if they would call the insurance company for authorization.They refused to call the insurance company for authorization.I had to do all the leg work only to find out they dropped the ball.The insurance company repeatedly faxed and verbally confirmed the approval for the procedure. However they had to have something in writing. After they finally received a mailed letter I was able to schedule my son appointment I confirmed the out of pocket expenses with the insurance company, however when I arrived at the appointment, I was surprised to hear the amount was different from that which the insurance company quoted me. The amount was different because they pre-bill for anesthesia. I asked if I could be billed the difference and was advised no. My son appointment was at 8am, however the bank didn't open till 9am. I asked if they could start on him so he wouldn't miss his appointment. They stated NO, fees have to be paid, not only was it upsetting that they didn't inform me of the appointment, they didn't inform me of the fees that would be due.

About Front Desk: Customer service goes a long way and this office is certainly missing the mark on it. I would not recommend this office as they seem to forget that customers are valuable.

My Experience:

Duration: too long