Read review posted by B51660 on June 10, 2013, 8:36 p.m. for Dr. Donald Cox - Oral Surgeon

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Read review posted by B51660 on June 10, 2013, 8:36 p.m. for Dr. Donald Cox - Oral Surgeon

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Dr. Donald Cox DDS Donaldson Oral Surgery - Oral Surgeon

3.5 based on 12 reviews

out of 5 stars

Hermitage, TN

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Review by B51660 Stars: 1.0 on 2013-06-10 Link

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I would not recommend this doctor. Aside from not being friendly at all, he is a very poor business person. His front office called me on a Friday, a day before my daughter's graduation, to set up an appointment for her to have her wisdom teeth pulled. After getting home from school that afternoon, I told her that she was to get her wisdom teeth pulled the following Monday morning. She said she could not have it done that day because she and some friends had already made post graduation plans. I tried to call them back to reschedule, but they were closed. Even though I called at 4:45 PM, the message that I got when I called said that they closed at 5:00 PM. Having obviously decided to take off early, I couldn't reach them to tell them the appointment had to be changed. When I called again the following week to reschedule, I was told since she missed her initial appointment, she was dropped as a patient, and that Dr Cox would not see her again. A very nice way to do business, right? Not my fault that they decided to take off early where I could not reach them to reschedule. So I found another doctor for my daughter. And this one is actually very pleasant to be around. Definitely a big plus!

About Front Desk: The front desk told me that they had called and left numerous messages trying to get in touch with me. Very interesting since I do not have an answering machine! Now, were they calling the wrong number, or were they lying? I have a feeling it was the latter.