out of Read Reviews for Dr. Paul Berger
Dr. Berger loves what he does and it shows in his work. He has the sensitivity to understand when a patient feels nervous and successfully makes the you feel more comfortable. He saved my entire mouth after years of different treatments from other top NY dentists. His team of hygienists are experts and for twenty-five years have helped me to keep a full mouth of teeth. Dr. Berger is a compassionate dentist and an expert in the field of periodontal procedures.
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very poor customer service
after setting an appointment three weeks in advance, i was called on the day of the appointment to attend at 10:45 instead of 3:45.
I proceeded to cancel scheduled appointments due to the impending hurricane as well as trying to assist the staff at the clinic to an early finish.
I was advised that the new time available was 3:15 p.m. i arrived at 3:00 p.m. only to sit for 45 minutes in the waiting room and another half hour in the chair.
I was first told that they did not have my xrays which they then found. Then i was told i would need to pay prior to treatment only to be then told they could not do this now. Five minutes later i was told again that I had to pay. This was without, at this stage, seeing anyone.
At 4:15 enough was enough and i walked out. I would have expected a phone call from the dr concerned, but this is a place of business that is not customer focused.
I wonder what would happen if the shoe was on the other foot and i asked someone to sit in my lobby for a hour and a quarter prior to me seeing them
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