out of Read Reviews for Dr. Ronald Grafton
** BEWARE OF THIS DENTIST OFFICE AND UNETHICAL BUSINESS PRACTICES **
My last dentist I went to for many years retired last year, 2012 and this dentist "assumed" or took over all of the patients from the retiring dentist. Dr Grafton's office called ME for a cleaning appointment and never made any mention of insurance; they actually have the same dental assistant booking all of the new patients...I actually made the appointment with the same person I know from the past 8 years.
I was always covered at 100% for preventative care...until Dr. Grafton. Here is the RUB, they TOLD me after treatment that my insurance didn't cover the visit 100% as I was always covered with my previous dentist. WHY, would you not know and advise your new patients of differences in coverage and lead them to believe there was no difference in coverage? Their "office manager" of 23 years...tried to tell me they didn't know my coverage didn't cover me 100%! RU kidding me? She has been doing this for 23 years and doesn't know how to read my coverage? They didn't have any "plan" to ensure new patients were told to at least verify coverage? They assuaged any thoughts I normally would have had to check, by using the same person I always worked with, book my appointment. And then hit me with a bill...VERY SNEAKY AND WRONG. THIS CLEARLY DEMONSTRATES A MISLEADING AND UNETHICAL BUSINESS PRACTICE that is surely only the tip of the iceberg!
They have taken no responsibility in the whole scenario and blame me even though my coverage has not changed. Although I was satisfied with Dr. Aaron Grafton, I would never recommend them since they clearly took a misleading stance on how they would book the new patient appointments. Shame on them!
About Front Desk: office "manager" Madhu is abrupt, abrasive and generally not very customer centered-friendly
Front desk:
Hygiene rating:
About Hygienist: Aaron Grafton did it
Hygiene time: 30
I know this doctor: 180
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I would not want to go to any other dentist. I have been with Dr. Grafton for 20 years (hard to believe it's been that long) and he is fabulous. He is very maticulous in his work and is very concerned about his patients' satisfaction. I can't say enough good things.
I can't really give any information on costs because we are double covered and pay very little. However, when I was a single mother I do remember that it was very reasonable.
About Hygienist: I have only seen the Hygienist twice because she only works P/T. Normally Dr. Grafton does my cleanings. When was the last time you heard of a dentist doing the cleanings himself?
I know this doctor: 20
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All I can say is Dr. Grafton and his staff are awesome. Why else would I be coming for 16 years? He takes great pride in his work and ensuring that his patients are happy, not just satisfied.
About Hygienist: And he does cleanings if the hygienist isn't working that day. What dentist still does that these days? I think that says a lot about him.
I know this doctor: 16 + years
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Everyone in his office is very helpful. Dentists, as many people, is something I have never really had a good experiance with, but I really have enjoyed his office. He's very good at explaining everything and any one else I've had work on my teeth there has been equally as good. I always recommend Dr. Grafton to people I know. Even my two boys love going there.
I know this doctor: 3 years
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I've gone to Dr. Grafton for 20+ years and have always had a good experience and enjoyable conversation while there.
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