Read review posted by dblock on March 8, 2013, 2:27 p.m. for Dr. Ronald Grafton - Dentist

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Read review posted by dblock on March 8, 2013, 2:27 p.m. for Dr. Ronald Grafton - Dentist

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Dr. Ronald Grafton DDS - Dentist

5.0 based on 5 reviews

out of 5 stars

Pleasant Hill, CA

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Review by dblock Stars: 2.5 on 2013-03-08 Link

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** BEWARE OF THIS DENTIST OFFICE AND UNETHICAL BUSINESS PRACTICES ** My last dentist I went to for many years retired last year, 2012 and this dentist "assumed" or took over all of the patients from the retiring dentist. Dr Grafton's office called ME for a cleaning appointment and never made any mention of insurance; they actually have the same dental assistant booking all of the new patients...I actually made the appointment with the same person I know from the past 8 years. I was always covered at 100% for preventative care...until Dr. Grafton. Here is the RUB, they TOLD me after treatment that my insurance didn't cover the visit 100% as I was always covered with my previous dentist. WHY, would you not know and advise your new patients of differences in coverage and lead them to believe there was no difference in coverage? Their "office manager" of 23 years...tried to tell me they didn't know my coverage didn't cover me 100%! RU kidding me? She has been doing this for 23 years and doesn't know how to read my coverage? They didn't have any "plan" to ensure new patients were told to at least verify coverage? They assuaged any thoughts I normally would have had to check, by using the same person I always worked with, book my appointment. And then hit me with a bill...VERY SNEAKY AND WRONG. THIS CLEARLY DEMONSTRATES A MISLEADING AND UNETHICAL BUSINESS PRACTICE that is surely only the tip of the iceberg! They have taken no responsibility in the whole scenario and blame me even though my coverage has not changed. Although I was satisfied with Dr. Aaron Grafton, I would never recommend them since they clearly took a misleading stance on how they would book the new patient appointments. Shame on them!

About Front Desk: office "manager" Madhu is abrupt, abrasive and generally not very customer centered-friendly

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About Hygienist: Aaron Grafton did it

Hygiene time: 30

I know this doctor: 180