out of Read Reviews for Dr. Robert Karr
Started out having high hopes for this dentist. I will say Dr Karr himself is great. Friendly and personable.
The rest of the staff, not so much. I specified up front how anxious going to a dentist is, and that cost is a major concern. This wasn't payed attention to at all. Never given anything for anxiety, or was helped given cost options after making it clear it was important.
Receptionist claimed to have sent information to a pharmacy as I require antibiotics prior to procedures. The pharmacy didn't get it and I had to call twice to get corrected and make two trips to the pharmacy before I was ever seen.
Receptionist claimed to have sent referral. Called and no referral had been received. Had to call again (twice) to get this corrected as well. After verifying with her it had been sent.
Asked for clarification on charges and am patronized and given the runaround. The receptionist started laughing at my concerns regarding cost, which wasn't appropriate or appreciated. Pricing is done by zip code. Dentists in Keller charge more than ones in Fort Worth for the same procedure code. Insurance doesn't affect the base charge. Bottom line, you pay more in Keller.
I'll be finding another dentist. If you want to discuss your options and be fully informed regarding your insurance, cost options, referral process, and be able to ask questions about your care, all I can say is I didn't receive this. I am a clinical professional and have run dental offices so I do know something about it.
Hygiene time: 30
I know this doctor: Two visits
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My experience was wonderful. I went in and went right back. The Dr. was very professional and works without an assistant which I thought was pretty cool. He was quick and explained everything throughly. The hygienist Monica was very polite and made me feel right at home. Upon checking out the office manager was extreamly knowledgable and fast with checking me out. I will be sending my friends and family that way! Wonderful experience!
About Front Desk: Very polite, and professional. She knew about my insurance before I arrived. Check out was quick. She told me exactly what to expect from the moment I arrived.
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About Hygienist: Monica the hygienist is very polite and always does a great job.
Hygiene time: 45
I know this doctor: A few days
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