out of Read Reviews for Dr. Chip Hill
I called and setup a "cleaning" appointment approximately 2 weeks in advance. David was the representative that I was working with from the beginning. I had my insurance send over an Explanation of Benefits and David even called me back to verify that everything was covered 100%. When I spoke with David, I made him aware that I had just gotten braces put on 3 months ago and that I was overdue for a cleaning by at least 2 months or so--thinking that it would require more time for the appointment.
I was 6 minutes late to my appointment because I couldn't figure out which tower their office was in. I looked back at our emails and the email signature didn't have the tower along with the suite number and there are 4 towers. No biggie I'm thinking after concierge offered to send me in the right direction. I get in the office only to find out that my insurance is being re-verified. I waited patiently in the waiting room until I was called to come back.
I get to the back and x-rays were taken minus the ones I had emailed in on the same day that I scheduled the appointment (with verification from David of receiving them). The dental hygienist (Barb Burket) does a few exams and then tells me she wasn't aware that I had braces and she was completely unaware that I expressed initially that I was overdue for a cleaning. So she proceeds to tell me that I need to be scheduled to come back for a "cleaning". I'm like, what was the point of expressing that I needed a "cleaning" appointment along with the fact that I had braces and was overdue for a cleaning??? Apparently my expressions were not notated and I was put in for a cleaning appt that someone without braces or an overdue cleaning would get.
To top it off, they charged me for the x-ray that I had already sent in (they did take it off after I brought it to their attention). Then they charged me for an exam evaluation and when I asked for the summary/interpretation, they claimed that there were no notes even though I listening to what the hygienist was telling the dental assistant to put in the computer during my exam. So they finally printed it off after telling me that the next dentist will do it again--LOL. Sounds like they're good at double charging!!! Another client walks in while I'm waiting on the printout and the first thing that was asked was "do you need a parking pass for the garage?" I must look like I don't drive because I had to ask for it since it wasn't offered upon arrival not exit.
Was NOT a good experience considering I had to take off work to get a cleaning that never happened. No one even asked me why it was that I was uncomfortable with scheduling the next appointment!
Front desk:
Hygiene rating:
My Experience: Exam & Consultation, X-Rays
Duration: 15-20mins
Agree 0
Disagree 0
Agree 0
Disagree 0
Make sure you understand the clerical staff has no clue about what kind of insurance provider they are with Delta Dental. I ended up with a bill after I was told my insurance covered 100% as they were Delta Dental.
Agree 0
Disagree 0
Agree 0
Disagree 0
Excellent dentist and office staff. Everyone in the office goes out of their way to ensure a quality and comfortable experience. I always look forward to my dentist visits!!
I know this doctor: 5 years
Agree 2
Disagree 0
Agree 2
Disagree 0
Dr Hill and his staff are excellent. They are very friendly and welcoming. I have a great deal of trust in Dr. Hill's ability to diagnose and treat my dental problems. Barb is one of the best Hygenists's I have ever encountered, she is a real pleasure. Jason and Trisha (the technicians) are also excellent. I really enjoy this office. The only downside is they do not accept any Insurance negotiated rates or fees, they will file the claims for you (which is a help) but you must pay their prices. At times this can get very expensive.
I know this doctor: 4 years
Agree 1
Disagree 1
Agree 1
Disagree 1
Amazing! The entire team is helpful and friendly. I have been seeing them for years and am always happy!
I know this doctor: 10 Years
Agree 1
Disagree 0
Agree 1
Disagree 0
Great friendly staff, highly recommended. I haven't been to the dentist in a few years and their up-to-date technology made things easy! You get a tour and a breakdown of services that you may need w/full explanations. They were recommended by several co-workers that I trusted.
Agree 1
Disagree 0
Agree 1
Disagree 0
Dr Hill & his staff are very friendly and efficient and will take the time to answer any questions in language easy to process. The facilities are top notch, state of the art.
Agree 1
Disagree 0
Agree 1
Disagree 0
