Review by
Brandon Kennedy
Stars:
2.0
on
2016-01-15
Link
Facilities:
Service:
Painless:
Results:
Cost:
I called and setup a "cleaning" appointment approximately 2 weeks in advance. David was the representative that I was working with from the beginning. I had my insurance send over an Explanation of Benefits and David even called me back to verify that everything was covered 100%. When I spoke with David, I made him aware that I had just gotten braces put on 3 months ago and that I was overdue for a cleaning by at least 2 months or so--thinking that it would require more time for the appointment.
I was 6 minutes late to my appointment because I couldn't figure out which tower their office was in. I looked back at our emails and the email signature didn't have the tower along with the suite number and there are 4 towers. No biggie I'm thinking after concierge offered to send me in the right direction. I get in the office only to find out that my insurance is being re-verified. I waited patiently in the waiting room until I was called to come back.
I get to the back and x-rays were taken minus the ones I had emailed in on the same day that I scheduled the appointment (with verification from David of receiving them). The dental hygienist (Barb Burket) does a few exams and then tells me she wasn't aware that I had braces and she was completely unaware that I expressed initially that I was overdue for a cleaning. So she proceeds to tell me that I need to be scheduled to come back for a "cleaning". I'm like, what was the point of expressing that I needed a "cleaning" appointment along with the fact that I had braces and was overdue for a cleaning??? Apparently my expressions were not notated and I was put in for a cleaning appt that someone without braces or an overdue cleaning would get.
To top it off, they charged me for the x-ray that I had already sent in (they did take it off after I brought it to their attention). Then they charged me for an exam evaluation and when I asked for the summary/interpretation, they claimed that there were no notes even though I listening to what the hygienist was telling the dental assistant to put in the computer during my exam. So they finally printed it off after telling me that the next dentist will do it again--LOL. Sounds like they're good at double charging!!! Another client walks in while I'm waiting on the printout and the first thing that was asked was "do you need a parking pass for the garage?" I must look like I don't drive because I had to ask for it since it wasn't offered upon arrival not exit.
Was NOT a good experience considering I had to take off work to get a cleaning that never happened. No one even asked me why it was that I was uncomfortable with scheduling the next appointment!
out of 
