out of Read Reviews for Dr. Vicki Houck
I was referred by my dentist due to gum/tooth pain with no obvious cause seen on x-ray. Dr. Houck got me in quickly, gave me a thorough exam, determined that my issue didn't require a root canal, and referred me to an oral surgeon nearby who was able to see me for an evaluation immediately. It's great to have someone honest and competent enough to *not* do what makes them the most money.
About Front Desk: The staff was friendly and helpful, and made sure that the surgeon to whom I was being referred was on my insurance plan.
Front desk:
My Experience: Exam & Consultation, X-Rays
Duration: 1 hour (she slipped me in on an emergency basis)
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One of the worst dental experiences of my life. Didn't wait until I was numb enough to start the root canal. I experienced about 90% of the pain during the whole procedure. I tried to talk to them to let them know I don't numb very well, they responded by telling me I was numb enough, no way I could feel anything and that it was because I was tense. At one point I wanted to jump out of my skin, her response "most people don't feel that part" then "I will give you a minute" and left me in the chair for 15 or 20 unattended without checking on me. The last time I checked I was paying for a service and not someone to tell me how "I" was feeling and to tell me "I" was numb enough. She was messy and when she "finished" the filling she put in my tooth was rough and rocky to the touch, my tooth feels loose and unfinished. My WHOLE MOUTH is painful inside and out. The only person I would recommend in their office is Traci at the front deck. She was helpful in every way, quick to responed to my insurance claim and was the only person who asked me how I was feeling on the way out the door. If any one is looking for highly professional and well rounded office manager/front desk support, I recommend Traci.
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Dr Houck and staff were very pleasingly easy to go through, dealing with my gum surgery and personal & insurance cost. The procedure was smooth, relaxing, and painless. Facilities were very clean and the view from the chair: a landscaped garden.
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