out of Read Reviews for Dr. Enrique Acosta
This dentist office is the absolute WORST pediatric dental office I have ever been to. Their customer service is extremely poor and unprofessional. They schedule 30 patients for the same time slot and make you wait countless hours to be seen. It doesn’t matter the time or day, you will have to wait a minimum of an hour and half to be seen. The patients get frustrated and end up having arguments in the lobby due to the lack of professionalism offered at this dental office and creating a hostile environment for myself and my children. They perform procedures on the kids and then second-guess themselves. On one occasion I was told my daughter was to have a tooth extracted, after they put her through the pain of numbing her mouth the inexperienced dentist decided she was going to wait and see what the tooth was going to do and I should just come back in 6 months! They numbed her mouth then took an xray and then decided they would wait. It was a waste of time for both of us and unnecessary pain for my daughter.
Every single time you call, their supposed “Call Center” has an excuse stating that the “girls in the front aren’t answering the phone” and makes it impossible to get through. I would NEVER recommend this office to anyone and hope that this review gets read by ALL parents. Our time (and children’s time when it comes to missing school) is valuable and they seem to take it for granted because at the end of the day, they have no where to go!
About Front Desk: They are absolutely horrible.
Front desk:
My Experience: Exam & Consultation, X-Rays
Duration: over 2 hours
I know this doctor: 2 years
Agree 0
Disagree 0
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waiting time is beyond normal. horrible experience. doctor is so unfriendly, and he really doesnt care about people waiting while he is slowly seeing his patients or seated at his office.
Front desk:
My Experience: Children's / Pediatric Dentistry
Agree 1
Disagree 0
Agree 1
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This dentist is an irresponsible one. He is not patient with any of his staff, even less his patients. I made an appointment a MONTH before and literally the day I had the appointment I got a call from his office saying that he can't see my child because he is on vacation. It is irresponsible and rude to just turn down someone the day of anything, and even more when he had a month to let me know he was not going to be available.
About Front Desk: His staff is patient and just follows orders.
Front desk:
I know this doctor: 1 month
Agree 2
Disagree 0
Agree 2
Disagree 0
