out of Read Reviews for Dr. Paul Hess
Dr. Hess is great..HOWEVER..his staff leaves alot to be desired. They are RUDE, IGNORANT and make you feel as though you are bothering them. I have been going here for several years and I had a dental emergency and was told I couldn't get in there for several weeks. I temporarily filled my missing filling myself and when my fiance' called back to schedule a future appointment for me she was treated with disrespect and told " I GAVE HIM A PHONE NUMBER, WE ARE BOOKED FOR SEVERAL WEEKS! " and then she was hung up on. I WILL NEVER go back to Dr. Hess again simply because of the way we were treated!! POOR CUSTOMER SERVICE F-
I know this doctor: 10
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Excellent practice, fantastic staff. Dr. Hess enjoys talking to patients. If he doesn't have a back log, he may talk with you for 15 minutes. If he is really busy, then you may only get dr/patient conversation. I have a tooth that was damaged by another dentist. A second dentist wanted to do a root canal. Dr. Hess spent 30 minutes working on the tooth. that was 4 years ago and the tooth is doing great and there was no root canal done, just a time consuming filling. Two other dentist would have done an expensive root canal the eventually would have cause me to loose the tooth. He has old school methods using the latest technology.
About Hygienist: excellent. I hate to floss and they have to spend extra time on me. They never make me feel bad about how I care for my teeth. The do always advise on how proper care is needed for long term dental health.
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I loved Dr Hess. He had great chairside manners.He is very personable and friendly. The office is imaculate. The staff is very friendly
I know this doctor: 4
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Dr. Hess's staff is wonderful but he isn't the nicest professional you'll run into. Poor chair-side manners. Overall, for general cleanings his practice is fantastic - but any advanced procedure I had had issues/complications.
About Hygienist: All of Dr. Hess's hygenists are fantastic.
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Excellent dental care....highly recommend! If you live in the South Hills, Bethel, Upper. St. Clair, Mt. Lebanon area, consider this dentist.
I know this doctor: 10 years
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Nicest dentist I ever went to. (and I've moved and been to others! I wouldn't take my kids anywhere else!
About Hygienist: Just as fantastic!
I know this doctor: 15 years
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Wonderful! I hadn't been to the dentist in about 12 years, and was scared to death. Dr. Hess was gentle, friendly and very accomodating to my apprehension. The entire process was completely pain free and simple. I had to have about 4 cavities filled in each side of my mouth. First side was done already, the second side is in a couple weeks. I'm not even nervous this time!!
About Hygienist: The woman who did my cleaning was so friendly and gentle-- she totally understood and calmed my fear.
I know this doctor: 2 months
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