I've been visiting the office about once a month for the past 6 months, and they still can't remember my name. Everytime I came in, I have to remind the doctor of my case or his concerns about my case. I had to remind him to send the letter to my general dentist to check up on me, 3 times (3 visits).
Customer service is OK, the nurses/assistants are friendly, but I wouldn't say they are personable.
So far, I can't tell the treatment success yet since I'm only in my 6th month treatment, but havent' seen much progress yet since the doctor can't even decide which teeth to pull...