My wife took my step daughter into Dr Avakoff's office. Dr Avakoff was a very nice person and my wife liked him. When she called back to get some information the receptionist was rude and abusive. My wife asked a dentist from our primary dentist office to call to get the information they needed from Dr Avakoff's office and they received the same treatment. This receptionist/office manager was yelling at my wife and the other dentist. She refused to let us speak to Dr Avakoff and Dr Avakoff never returned any messages from my wife, the other dentis or me. This place is a nightmare to deal with. We never did get the information we needed and had to go to a different orthodontist.