Review by
lloverunning
Stars:
2.0
on
2011-02-24
Link
Facilities:
Service:
Painless:
Results:
Cost:
Originally we signed up to work with Dr. Avokoff which he only ended up working on my daughter for about 1 or 2 times before he left and his assistant took over. He was very nice, funny and easy to work with. However, his front office manager (Virginia) is a very rude, and arrogant woman. She is not professional AT ALL! Not only does she not return calls (even if a bracket has fallen off and we need to be seen asap) And when you do finally get a a hold of her she does not get you in right away. She seems to feel that she is all powerful and mighty and that we are below her. My insurance was changed in the middle of treatment and instead of honoring our original contract she started a new one and bumped the price up DOUBLE! When telling her it was unforseen that the insurance was going to change and that I would have never signed up for a deal like that she proceeded to tell me that wasnt her problem and that I agreed to and signed the contract. She has no sympathy or concern for the patients at all. I then talked to another Ortho and they said that standard procedure is you honor the original contract and the patient would have to pay all fees that were not covered by the insurance. Which I agree and would comply. But there is no need for them to go and change the contract in the middle of treatment and then say instead of the treatment costing $2400 it is now $5000!! There are so many other orthodontists out there that actually care, do not go here you will have nothing but heartache!
out of 5 stars
