Hello, This is Dr. Ken Kaplin, I'm writing to respond to the 2nd and 3rd reviewers. Everyone is entitled to their opinions, but the part that just cannot be true is that Dr. Kaplin slowly disappears. From the time the braces are placed I see every patient at every visit. Unlike every other Orthodontist-only office in the country, our office has all private rooms. Every parent, including this one, is welcome back each and every time -- for every procedure. And since there is only "one cook in this kitchen," it would not be possible for me to "disappear." Concerning review #s 2 and 3, since these are posted anonymously, I really don't know what happened with their financial situations. As orthodontists, we only bill insurance out for one procedure -- braces. As the years go by, we develop confidence that we are competent at billing out this one procedure correctly. But if the insurance issues were, indeed, our fault, my sincere apologies are offered.
out of 5 stars
